I sent the below note to SouthWest trains on Thursday morning...
Dear Mr Palmer,
I hope you're well.
I will keep this one short.
The above service this morning
- Was a 4 coach 450 train, not a 5 coach 444 and was subsequently unbearably uncomfortable.
- Had no connecting train at guildford
- arrived at waterloo station 20 minutes late without any explanation or apology from the guard
Dare I ask for an explanation? An apology even?
At least it turned up this morning I suppose, which was more than happened yesterday.
Do you consider this to be acceptable Mr Palmer?
It is now Monday morning, some 72 hours later - no reply yet. It's a little thing but the little things matter
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